Returns & Refunds

Defective Products

We stand behind the quality of our Italian coffee products. If you receive a defective item, please contact us at info@101caffe.ae within 7 days of delivery with:

• Order number

• Product details

• Description of the defect

• Photos (if applicable)

Return Process

Upon approval, send the defective item to our returns address (provided via email). We will examine the product and notify you within 5-7 business days whether you qualify for a refund or replacement.

Resolution

For confirmed defects, we will either:

• Replace the product at no cost, or

• Provide a full refund using your original payment method

Important Policy

As coffee and beverage products are consumable goods, we cannot accept returns for:

• Change of mind

• Taste preferences

• Non-defective items

This policy ensures product safety and freshness for all customers while maintaining our commitment to quality.

Questions?

Contact us at info@101caffe.ae for any concerns about your order.